Support Center
Get help with CarbonInsight. We're here to assist you.
Contact Support
Get help with account issues, technical problems, carbon footprint calculations, or general questions
Response time: 24-48 hours
What to Include in Your Support Request:
• Clear description of the issue you're experiencing
• When the issue started (date/time)
• Steps you were taking when the issue occurred
• Any error messages you've seen
• Screenshots (if helpful)
• Your registered email address
Troubleshooting Guide
Try These First:
- • Hard refresh: Cmd+Shift+R (Mac) or Ctrl+F5 (Windows)
- • Clear your browser cache and cookies
- • Try using incognito/private mode
- • Check your internet connection
- • Try a different browser
- • Disable browser extensions temporarily
Common Issues:
- • Can't log in: Check email/password, wait 5 minutes if blocked
- • Page not loading: Try hard refresh first
- • Company access: Ask your company administrator
- • PCF calculations: Check your product and emission data
- • File exports: Try downloading again or different format
Frequently Asked Questions
How do I calculate my product's carbon footprint?
Navigate to "Calculate PCF" in the main menu and follow the step-by-step process to input your product and emission data.
How do I add users to my company?
Go to Companies → Company Details → Manage Users to add or remove team members.
What file formats can I export?
CarbonInsight supports AASX, XML, JSON, CSV, XLSX, and PDF export formats for Carbon Footprint Reports.
My account is blocked, what should I do?
Account blocks are temporary (5 minutes) due to failed login attempts. Wait 5 minutes and try again, or contact support if the issue persists.